AI dispatcher for HVAC shops — never lose a job to a missed call
A real intake agent picks up every inbound line — nights, weekends, holidays — and routes by skill and zone so the right crew catches the leak. Built for solo HVAC owner-ops running ServiceTitan, Jobber, Workiz, or FieldEdge.
The three calls that lose you a job in hvac
What the after-hours data keeps coming back to — and what a real intake + skill match is meant to solve.
The weekend call that costs $1,800
Forty to sixty percent of HVAC inbound calls arrive when your office is closed. Of those, sixty to eighty percent hang up and call the next shop on Google within five minutes. Crewchime catches them — same intake, every line, no voicemail black hole.
Skill leaks sent to the wrong tech
Without a skill + zone matcher, the leak in zone 3 lands on the new apprentice and the routine maintenance lands on your senior tech. Both jobs feel worse for the homeowner. Crewchime scores by skill, location, and job type — so the right crew catches the leak.
Open estimates that never follow up
You quoted Monday, the homeowner said 'I'll call you back', and you never circled back. A timed, polite follow-up cadence on every open estimate — in the homeowner's preferred channel — keeps the lead warm until it closes or it's worth your personal attention.
From ring to booked in hvac: the same flow, every call
Intake, crew match, booked. The dispatcher makes the same three decisions on every inbound call — whether it lands at 9am Monday or 11pm Sunday.
01 · Intake
The phone rings, the agent picks up
Caller hears a calm, professional dispatcher — never a tree, never 'leave a message'. Job, address, window, and skill get captured in under a minute.
02 · Crew match
Skill + zone scores the right tech
The matcher scores your crew against the call. A leak in zone 3 doesn't go to the new apprentice — the senior tech catches it first.
03 · Booked
The job lands on the calendar
Crewchime writes the appointment into ServiceTitan, Jobber, Housecall Pro, Workiz, or FieldEdge. Confirmation text fires in seconds. The lead drops off your plate.
Same intake brain, same matcher, same confirmation text — whether the job lands a leak on Saturday or a routine tune-up on Tuesday.
What Crewchime handles for HVAC shops
From the first ring to the closed invoice — one agent, one calendar, one weekly report.
Always-on intake that sounds like your front desk.
Crewchime picks up every inbound line — day, night, weekend, holiday — and runs a real intake. Caller hears a calm dispatcher, the matcher scores the crew, and the appointment lands on the right calendar.
Inbound calls, answered
Real intake, day and after-hours. Same agent, every line. No trees, no "leave a message."
After-hours emergencies
Active leak, no heat in winter, gas smell — escalates to you in seconds by call or text. Everything else gets booked and confirmed without waking you up.
Skill + zone dispatch
Routes by skill, location, and job type — so the new apprentice is not dispatched to the gas leak.
Calendar + crew messaging
Books the job and fires the confirmation/reminder texts to the homeowner. Group-text if that's what your shop runs.
What a dispatcher-adjacent hvac shop owner said
“It catches what we used to miss — the midnight no-heat, the Saturday leak. We stopped paying for the answering service the first week.”
Owner · 4-truck HVAC shop · Phoenix metro
Be first when HVAC shops get access
We're onboarding HVAC owner-ops cohort by cohort. Drop your email and we'll be in touch with your cohort window and your per-location quote — month-to-month, cancel anytime.