AI dispatcher for HVAC shops in Austin — catch every heat-wave call, day or night
Austin summers push AC units past their limits — and push homeowners to call the first shop that picks up. Crewchime answers every inbound line 24/7, routes the emergency no-cool to the right tech, and books the job before the caller hits redial. Built for solo HVAC owner-ops running ServiceTitan, Jobber, Workiz, or FieldEdge in the Austin metro.
The three calls that lose you a job in hvac
What the after-hours data keeps coming back to — and what a real intake + skill match is meant to solve.
The 105°F weekend call you missed
When Austin hits triple digits and a homeowner's AC fails at 9pm Friday, they call the next shop on Google within three minutes — not your voicemail. Crewchime picks up the same line, runs the same intake, and books the job before the heat index crosses 110.
Wrong tech on the capacitor vs. refrigerant leak
A failed capacitor in Cedar Park and a refrigerant leak in South Austin are two different jobs. Without a skill + zone matcher, both land on whoever's closest — and the wrong tech adds a callback. Crewchime scores skill, job type, and zone so the refrigerant call hits your certified tech, not the apprentice.
The open AC-replacement estimate that went cold
You quoted a 5-ton split system Monday, the homeowner said they'd think about it — and another Austin shop followed up first. A timed, automatic follow-up cadence on every open estimate keeps the lead warm through the three-day decision window Austin homeowners actually take.
From ring to booked in hvac: the same flow, every call
Intake, crew match, booked. The dispatcher makes the same three decisions on every inbound call — whether it lands at 9am Monday or 11pm Sunday.
01 · Intake
The phone rings, the agent picks up
Caller hears a calm, professional dispatcher — never a tree, never "leave a message". Job type, address, service window, and urgency get captured in under a minute, even during the summer surge.
02 · Crew match
Skill + zone scores the right tech for the Austin metro
The matcher scores your crew against the call. A refrigerant leak in South Austin doesn't go to the apprentice on a capacitor run in Cedar Park — the certified tech catches it first.
03 · Booked
The job lands on the calendar
Crewchime writes the appointment into ServiceTitan, Jobber, Housecall Pro, Workiz, or FieldEdge. Confirmation text fires in seconds. The lead drops off your plate.
Same intake brain, same matcher, same confirmation text — whether the job lands a leak on Saturday or a routine tune-up on Tuesday.
What Crewchime handles for HVAC shops
From the first ring to the closed invoice — one agent, one calendar, one weekly report.
Always-on intake that sounds like your front desk.
Crewchime picks up every inbound line — day, night, weekend, holiday — and runs a real intake. Caller hears a calm dispatcher, the matcher scores the crew, and the appointment lands on the right calendar.
Inbound calls, answered
Real intake, day and after-hours — including Austin's peak-summer surge. Same agent, every line. No trees, no "leave a message."
Heat-wave after-hours emergencies
No cool at 105°F, active refrigerant leak, gas smell — escalates to you in seconds by call or text. Everything else gets booked and confirmed without waking you up.
Austin metro skill + zone dispatch
Routes by skill, location, and job type across the Austin metro — so the capacitor swap in Round Rock doesn't go to the senior refrigerant tech in Georgetown.
Calendar + crew messaging
Books the job and fires the confirmation/reminder texts to the homeowner. Group-text if that's what your shop runs.
What a dispatcher-adjacent hvac shop owner said
“Last July, the Saturday calls used to go straight to voicemail. Now Crewchime catches them — the midnight no-cool, the Saturday capacitor job. We stopped paying for the answering service the first week.”
Owner · 3-truck HVAC shop · Austin metro
Be first when Austin HVAC shops get access
We're onboarding Austin-metro HVAC owner-ops cohort by cohort. Drop your email and we'll be in touch with your cohort window and your per-location quote — month-to-month, cancel anytime.